| Service Description | Severity | Response Time | Fix Time |
|---|---|---|---|
| Telephone & Remote Assistance | 1 | 30 minutes | 6 hours |
| 2 | 60 minutes | 24hours | |
| 3 | 120 minutes | 2 Days | |
| Onsite Assistance | N/A | Next business day | Next business day |
01. Pay As You Go
This support option offers a flexible approach to managing IT support for clients who are looking to reduce IT support costs by paying only for usage.
We can offer your business access to high quality technical support with fast response when you need it, whether this is remotely or an onsite visit in your office, you can have all the support but without the need for a long term contract.
With this service we set-up a Service Level Agreement (SLA) tailored to your business needs ensuring problems are resolved in a professional and timely manner.
You can place a call with our service desk by phone, email or web portal between the hours of 9 and 6.
Benefits:
- No contract commitment, you simply pay-as-you-go
- Low cost
- No time limit on redemption
- Unlimited service desk support;
- You benefit from all 1st, 2nd and 3rd line technical support tiers
- Free site survey
- Free health check
Contact us to find out more.
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