1-2-1 Support
Callback
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Unlimited Helpdesk
Support 24/7
No
No
No
Yes

Unlimited Helpdesk
Support 9/6
Yes
Yes
Yes
Yes

Service level agreement (SLA)
No
Yes
Yes
Yes

Asset management
No
No
No
Yes

Server Management - 24/7 server, backup, internet & anti-virus updates
No
No
Yes
Yes

Network Management
Yes
No
Yes
Yes

Email support
Yes
Yes
Yes
Yes

Email Management
Yes
No
Yes
Yes

Scheduled visits by an engineer
Yes
No
Yes
Yes

Regular Management Reports
No
No
Yes
Yes

Disaster Recovery Service – including contingency plan
Yes
No
Yes
Yes

Support Incident Reports
Yes
Yes
Yes
Yes

Security Managed – Including security audit
Yes
Yes
Yes
Yes

Consultancy services
Yes
Yes
Yes
Yes

On-site support
Yes
Yes
Yes
Yes

Onsite Hardware support
Yes
Yes
Yes
Yes

Onsite Software support
Yes
Yes
Yes
Yes

Unlimited remote management of workstations
Yes
No
Yes
Yes

Unlimited on-site support
Yes
No
No
Yes

Travel expenses charge
No
No
No
Yes

Travel time charge
No
No
No
Yes

Site Survey
Yes
Yes
Yes
Yes
 
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