03. Medium Level Support

This package is designed for growing companies that require considerable IT managed support enabling them to concentrate on running their business with minimal disruption to their IT services.

This range of services is designed for companies who have little IT support onsite and require most of their IT infrastructure to be outsourced.

Your Service Level Agreement (SLA) will define the service uptime guaranteed as well as the response and action time for incidents, support tickets and change control.

Benefits

• Peace of mind
• Unlimited service desk support
• Increased level of network reliability and performance
• Increased level of suppor
• Cost effective - reducing downtime by proactively monitoring networks and identifying potential issues before they become a problem
• Saving you money
  

Service Level

With this service you get a free site survey and health check survey. This is to gather information regarding your IT infrastructure setup, so that when an incident does occur we can fix it efficiently.

Contact us to find out more.

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