Service Description Severity Response Time Fix Time
Telephone & Remote Assistance 1 15 minutes 3 hours
2 30 minutes 8 hours
3 60 minutes
(1 Hour)
3 Working days
Onsite Assistance N/A Next business day Next business day
Fiverivers IT Support

04. Complete Support

Our complete support package is aimed to provide comprehensive support for all your hardware and software issues. Our fast response and fix times ensure that your incidents will be dealt with efficiently.

This package is tailored for businesses who would consider completely outsourcing their IT department.

Your whole network would be pro-actively monitored 365 days a year. This service provides a high level of priority service, systems maintenance and network support.

Benefits

  • Benefits
  • Peace of mind
  • Complete Hassle free
  • Unlimited service desk support
  • 24/7 dedicate network management
  • Impressive response & fix times
  • A complete outsourced IT department

Service Level

Included with this package you get a free IT Survey & Health check.

We also carry out a full hardware & software audit of all your IT assets and centrally store your entire assets in an integrated asset management system.

Contact us to find out more.

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