One off Incidents support available instantly for both PC’s and Servers

Technical Specification

Hardware

• Remote Printer Installation & Incident Diagnosis
• Remote Fax Installation & Incident Diagnosis
• PC Hardware Incident Diagnosis

• Remote Scanner Installation & Incident Diagnosis
• PC Hardware Installation & Configuration*
• Camera Configuration

Operating System (OS)

• OS Installation & Configuration
• Mac OS Support

• Remote OS Incident Diagnosis & Resolution
• Patch Release Installation and Support

Windows Systems

• MS Windows XP, inc. Professional
• Windows 7
• Windows 98

• Windows Vista, inc. Business
• Windows 2000, inc. Professional
• Windows NT

Applications

• MS Office troubleshooting - Versions Supported: 98, 2000, 2003, 2007
• Remote Application Incident Diagnosis & Resolution
• Firewall Installation & Configuration
• Security Support

• PC Application Installation & Configuration
• Virus & Spyware troubleshooting
• Security Software Installation & Configuration
• Backup Software Installation and Configuration

NOTE: * Remote Installations Only. If you require for an engineer to attend additional costs apply.

Technical Specification

Hardware & Network

• Remote Printer Installation & Incident Diagnosis
• Remote Fax Installation & Incident Diagnosis
• Server Hardware Incident Diagnosis*
• Workgroup Incident Support

• Remote Scanner Installation & Incident Diagnosis
• Server Hardware Installation & Configuration*
• LAN Support - AD/Domain Incident Support
• WiFi Connectivity Support

Operating System (OS)

• OS Installation & Configuration
• Patch Release Upgrade Support
• Microsoft 2003 Server, including R2
• Microsoft SBS 2008, inc. Premium edition

• Remote OS Incident Diagnosis & Resolution
• Microsoft 2000 Server & Advanced Server
• Microsoft SBS 2003, inc. Premium edition

Applications

• Server Application Set-Up & Configuration
• Firewall Installation & Configuration
• Workgroup File & Print Sharing
• Virus & Spyware troubleshooting
• Microsoft IIS Support
• User Account and Permissions Set-up
• Backup Software Installation and Configuration

• Remote Application Incident Diagnosis & Resolution
• Security Software Set-up and Configuration
• Security Support
• Microsoft Exchange Server - 2000, 2003, 2007
• Windows SharePoint Support
• File & Print Sharing

NOTE: * Remote Installations Only. If you require for an engineer to attend additional costs apply

We have been genuinely impressed by the services provided by Five Rivers. They turn up when they say they will and complete their work quickly and professionally, ensuring that the impact on business as usual is kept to the minimum. We would highly recommend them.

J Klair
Director - Planacre Construction

Case Studies

Client : WIP International
The company offers a wide range of solutions for all manufacturing industries, both on site or at the customer’s premises.

Read More..

Client: Redstones Property Solutions
Redstones Solutions is a dynamic and independently run company, operating within the rental, sales and management of properties arena.

Read More..

Who is it for?

This service has been specifically developed for those organisations that do not want to commit to a support contract but still require immediate access to certified Microsoft engineers. This way they know that help is instantly available by telephone for a low-cost fixed fee per incident.

Available to solve issues with your PCs, laptops and servers, the support service for one-off incidents is ideal for ad hoc requirements and guarantees you a maximum call time per incident.

Why do I need it?

The cost of downtime caused by a fault in your IT infrastructure is dependent on how critical the failed device is to your day-to-day operations. With some faults it is not vital that they are fixed immediately, but with others the impact on your business could be catastrophic if a solution is not found quickly.

Although a support contract is always the best way to cover for these events, we recognise in the current economic climate that all businesses are looking to save money and so we developed our one-off incident support solution to offer the best of both worlds – immediate access to our highly qualified engineers without the need for a support contract.

With this flexible approach, we can quickly ascertain the cause of the problem and if required give you an immediate quote to get it fixed.

How much does it cost?

We have made the costs for this service as simple and low as possible:

• PCs and laptops - £20 per incident (maximum 30 mins per call)
• Servers - £89 per incident (maximum 45 mins per call)