IT Support Office Manager

The Five Rivers IT Support Office Manager offers a complete proactive solution that helps manage your entire IT infrastructure 24X7. This cost-effective and high-quality service can be tailored to meet all support requirements.


£140 /month

Ideal support package that manages your IT infrastructure within a set- affordable

  • Access to Microsoft Certified Technicians
  • 24/7 server monitoring
  • Daily , weekly human checks
  • Pro-active service – resolve issue before they occur!
  • Unlimited support
  • Patch & Upgrade Support

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£194 /month

Essential support package if your business relies on it IT to keep running (includes 24/7 monitoring)

  • All the benefits of Package 1 plus
  • Security Audit and management
  • Management of Network
  • Management of Backup
  • Disaster recovery plan
  • Monthly management

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£249 /month

The complete package to ensure that your systems ‘stay’ up and running, therefore ensuring maximum business productivity

  • All of the benefits of Package 1 and 2 plus
  • 24/7 Support
  • Cover key areas like, asset management
  • Scheduled Onsite Visits
  • 3rd Party Management

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£140 / month

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£194 / month

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£249 / month

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Download IT Support Office Manager Datasheet

Technical Specification

Server Support

  • Server Hardware Incident Diagnosis & Resolution
  • Remote Application Installation & configuration
  • Remote Application Incident Diagnosis & Resolution
  • Back-up software Installation
  • Remote OS re-installation and configuration
  • Patch Release Installation and Support
  • Remote OS Incident Diagnosis & Resolution
  • Back-up software Management

Server Operating Systems Supported

  • Microsoft Small Business Server 2008 Standard & Premium
  • Windows 2003
  • Microsoft Windows Server 2008
  • Microsoft Small Business Server 2003 / R2 (Standard and Premium)
  • Microsoft Windows Server 2003

Server Software Supported

  • Microsoft Exchange Administration
  • Microsoft Exchange Server 2003, Standard Edition
  • Microsoft Office Outlook 2003
  • Remote Web Workplace
  • Microsoft IIS Support
  • Microsoft Office FrontPage 2003
  • Windows Remote Access Admin
  • Terminal Services
  • Microsoft SQL Server Administration
  • Microsoft Shared Fax Service
  • Microsoft Windows SharePoint Services 2.0
  • Microsoft Internet Security and Acceleration Server 2004
  • IIS Server
  • ISA Server 2000 / 2004
  • Exchange 2003, 2007 SQL 2000
  • Microsoft Exchange Server 2007

Desktop Support

  • PC Hardware Incident Diagnosis
  • OS re-installation and configuration
  • Virus & Spyware troubleshooting
  • Remote Application Incident Diagnosis & Resolution
  • PC Application Installation & Configuration
  • Patch Release Installation and Support
  • Anti-virus and firewall management
  • Remote OS Incident Diagnosis & Resolution

Desktop Software Supported

  • Windows XP (Professional version)
  • Microsoft Office Outlook 2003
  • Windows Remote Access
  • Microsoft Office 2007
  • Macromedia FlashPlayer
  • Microsoft Windows Vista (Business and Ultimate)
  • Microsoft Office FrontPage 2003
  • Microsoft Office 2003
  • Adobe Reader

Desktop OS Supported

  • MS Windows XP, inc. Professional
  • Windows 7
  • Windows 98
  • Windows Vista, inc. Business
  • Windows 2000, inc. Professional
  • Windows NT

NOTE: * Remote Installations Only. If you require for an engineer to attend additional costs apply


Is this service subject to a 12 month minimum contract?
Correct, this service is subject to 12 months minimum, however an initial review will be carried out after 3 months to assess the level of service and if changes are required, your account manager will make the necessary changes to your contract.
Do I get a dedicated Account Manager?
Yes, for all 3 of our IT Support Office Manager packages, you are automatically allocated one our account managers, who will always be available to provide assistance when needed.
Can I add or remove services anytime during my contract?
Regular service review meetings will take place and if there’s an additional service you require or an existing service you no longer require, then we can adjust your contract to suit your needs.
Is On-site support included within the IT Support Office Manager packages?
No, however we can provide onsite support as an add-on service option. Please contact your account manager to discuss further details about this service. Alternatively check out our add-on special offer.
Can I upgrade my service package to a higher level?
Yes, simply contact your account manager and they will arrange to change your service level as required.
Can I select my home address as the registered place of service?
Yes, as long as you can be contacted on a landline number.
Can I have different items of equipment/software on different SLA’s?
Yes, if you require a higher level of SLA with any particular service(s)/hardware/software just clearly identify what service you require for each item when you sign-up.
I have signed up and my system has failed. What should I do?
It’s simple, any IT issues or queries you or any of your staff have, call the service desk on 0845 838 0655.
I already have an existing contract and want to add other items of hardware. How do I go about this?
Contact your account manager, who will arrange for the additional items to be added to the current contract and necessary price changes to be made.
Does this service include hardware maintenance?
No, however if through remote diagnostics we identify an issue with your hardware, we can arrange for one of our engineers to visit your site to carry out further diagnostics, at an additional cost.
Will you have access to my Network at all times?
Pro-active network management will always continue to run on your network via your server to ensure your network is running smoothly; however we will only take control of your PC once you have confirmed we can do so.
What Operating Systems do you cover?
We cover a range of Operating Systems and software. Please check out our Technical Specification page for full details.
Does this service include monthly reporting?
Yes, but only with the Premium and Pro packages. If you would like to add this option to the Standard package, please contact us and one of our sales representatives will be able to help.
Monthly reporting will include:
  • All Incidents raised with the Service Desk for the previous month
  • Number of Incidents which have achieved and breached SLA
  • Incident response and fix times
  • ADHOC single incident reports within 8 hours
  • Availability of servers
  • Server CPU, Memory, Disk statistics
  • Patch status including number of patches applied
  • Number of viruses detected and removed
Right, I’m ready to buy this service, how do I proceed?
Simple. A price will be displayed for all 3 IT Support Office Manager Packages, just click on package that best suits your needs, fill in your contact information and one of our sales representatives will contact you to proceed with the order.
How do I renew my contract?
Simple, a couple of month prior to your contract expiring, your account manager will contact you and set up meeting to discuss your renewal options.
Do you cover 3rd party software support?
Yes, but this service is only included in the ‘Pro Support’ package. However if you would like for this service to managed, please contact your account manager who will be able to add-on this service to your package.
Alternatively contact us expressing your interest and one of our sales representatives will call you back to discuss.
I don’t need all the services included in the Premium and Pro packages, can I add on particular services?
Yes, this can be arranged, please contact us for one of our sales representatives to discuss in further details, or if you already have an existing contract please contact your account manager who will be able to assist.
They have consistently delivered a high level of service meeting and beating all SLA and targets. We have again renewed our contracts. We have a number of office bases and the advice and recommendations given were key to our growth. On a daily basis my employees are very happy with a reliable single point of contact for all our IT issues.

Ms B Cheverton
IT Director - Parcels R Go

Case Studies

Client: Avery Knights Solicitors
Avery Knights are a professional legal firm providing a personal, friendly, competitive and efficient service.

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Client: City Net
City Net is a privately owned airline company based in the UK operating in regional airports with tailor-made flight units.

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Who is it for?

If your company is dependent on its IT infrastructure round the clock you do not want to take the risk of downtime. The Fiverivers IT Support Office Manager service has been specifically designed to proactively manage the IT infrastructure of a business 24X7.

With remote monitoring and configurable add-on services it covers all the essential infrastructure of a modern IT network including PCs, servers and routers.

Why do I need it?

Any business that depends on its IT infrastructure for essential business processes needs to consider how it would cope if there was a fault somewhere in the network. How would you identify and fix it to minimise downtime? Have you got the right skills and experience to carry out the job?

The Five Rivers IT Support Office Manager service can take care of all this for you. With a dedicated account manager the integral 24X7 remote monitoring enables us to identify and fix many problems before they inconvenience your business. With unlimited support and additional management and audit options it can be designed around your precise support needs saving you time and money.

How much does it cost?

The cost of the package will be dependent on the level of support you require and the numbers of PCs, servers and routers in your infrastructure. Prices start from:

  • Standard - £140 per month
  • Premium - £194 per month
  • Pro - £249 per month

You can upgrade to one of our higher level support solutions at any time during the contract if your needs change.

Secure Payment

Incident Support (Servers)

  • Instant Access to one of our Microsoft certified engineer.
  • We will not charge any fee until we discuss and agree how we can resolve the issue.

Buy Now *maximum call time 45mins

per Server


I have found their services to be consistently of an extremely high standard. Dr P Morgan - SP Specialist Services

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