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IT Support Office Manager

The Five rivers IT Support Office Manager offers a complete proactive solution that helps manage your entire IT infrastructure 24X7. This cost-effective and high-quality service can be tailored to meet all support requirements.

Standard
Support
£140 /month

Ideal support package that manages your IT infrastructure within a set- affordable
budget

Access to Microsoft Certified Technicians
24/7 server monitoring
Daily , weekly human checks
Pro-active service – resolve issue before they occur!
Unlimited support
Patch & Upgrade Support

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Premium
Support
£194 /month

Essential support package if your business relies on it IT to keep running (includes 24/7 monitoring)

All the benefits of Package 1 plus
Security Audit and management
Management of Network
Management of Backup
Disaster recovery plan
Monthly management
reports

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Pro
Support
£249 /month

The complete package to ensure that your systems ‘stay’ up and running, therefore ensuring maximum business productivity

All of the benefits of Package 1 and 2 plus
24/7 Support
Cover key areas like, asset management
Scheduled Onsite Visits
3rd Party Management

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From
£140 / month

From
£194 / month

From
£249 / month

Technical Specification

Server Support

Server Hardware Incident Diagnosis & Resolution
Remote Application Installation & configuration
Remote Application Incident Diagnosis & Resolution
Back-up software Installation

Remote OS re-installation and configuration
Patch Release Installation and Support
Remote OS Incident Diagnosis & Resolution
Back-up software Management

Server Operating Systems Supported

Microsoft Small Business Server 2008 Standard & Premium
Windows 2003
Microsoft Windows Server 2008

Microsoft Small Business Server 2003 / R2 (Standard and Premium)
Microsoft Windows Server 2003

Server Software Supported

Microsoft Exchange Administration
Microsoft Exchange Server 2003, Standard Edition
Microsoft Office Outlook 2003
Remote Web Workplace
Microsoft IIS Support
Microsoft Office FrontPage 2003
Windows Remote Access Admin
Terminal Services

Microsoft SQL Server Administration
Microsoft Shared Fax Service
Microsoft Windows SharePoint Services 2.0
Microsoft Internet Security and Acceleration Server 2004
IIS Server
ISA Server 2000 / 2004
Exchange 2003, 2007 SQL 2000
Microsoft Exchange Server 2007

Desktop Support

PC Hardware Incident Diagnosis
OS re-installation and configuration
Virus & Spyware troubleshooting
Remote Application Incident Diagnosis & Resolution

PC Application Installation & Configuration
Patch Release Installation and Support
Anti-virus and firewall management
Remote OS Incident Diagnosis & Resolution

Desktop Software Supported

Windows XP (Professional version)
Microsoft Office Outlook 2003
Windows Remote Access
Microsoft Office 2007
Macromedia FlashPlayer

Microsoft Windows Vista (Business and Ultimate)
Microsoft Office FrontPage 2003
Microsoft Office 2003
Adobe Reader

Desktop OS Supported

MS Windows XP, inc. Professional
Windows 7
Windows 98

Windows Vista, inc. Business
Windows 2000, inc. Professional
Windows NT

NOTE: * Remote Installations Only. If you require for an engineer to attend additional costs apply

FAQ

Is this service subject to a 12 month minimum contract?

Correct, this service is subject to 12 months minimum, however an initial review will be carried out after 3 months to assess the level of service and if changes are required, your account manager will make the necessary changes to your contract.

Do I get a dedicated Account Manager?

Yes, for all 3 of our IT Support Office Manager packages, you are automatically allocated one our account managers, who will always be available to provide assistance when needed.

Can I add or remove services anytime during my contract?

Regular service review meetings will take place and if there’s an additional service you require or an existing service you no longer require, then we can adjust your contract to suit your needs.

Is On-site support included within the IT Support Office Manager packages?

No, however we can provide onsite support as an add-on service option. Please contact your account manager to discuss further details about this service. Alternatively check out our add-on special offer.

Can I upgrade my service package to a higher level?

Yes, simply contact your account manager and they will arrange to change your service level as required.

Can I select my home address as the registered place of service?

Yes, as long as you can be contacted on a landline number.

Can I have different items of equipment/software on different SLA’s?

Yes, if you require a higher level of SLA with any particular service(s)/hardware/software just clearly identify what service you require for each item when you sign-up.

I have signed up and my system has failed. What should I do?

It’s simple, any IT issues or queries you or any of your staff have, call the service desk on 0845 838 0655.

I already have an existing contract and want to add other items of hardware. How do I go about this?

Contact your account manager, who will arrange for the additional items to be added to the current contract and necessary price changes to be made.

Does this service include hardware maintenance?

No, however if through remote diagnostics we identify an issue with your hardware, we can arrange for one of our engineers to visit your site to carry out further diagnostics, at an additional cost.

Will you have access to my Network at all times?

Pro-active network management will always continue to run on your network via your server to ensure your network is running smoothly; however we will only take control of your PC once you have confirmed we can do so.

What Operating Systems do you cover?

We cover a range of Operating Systems and software. Please check out our Technical Specification page for full details.

Does this service include monthly reporting?

Yes, but only with the Premium and Pro packages. If you would like to add this option to the Standard package, please contact us and one of our sales representatives will be able to help.
Monthly reporting will include:

All Incidents raised with the Service Desk for the previous month
Number of Incidents which have achieved and breached SLA
Incident response and fix times
ADHOC single incident reports within 8 hours
Availability of servers
Server CPU, Memory, Disk statistics
Patch status including number of patches applied
Number of viruses detected and removed

Right, I’m ready to buy this service, how do I proceed?

Simple. A price will be displayed for all 3 IT Support Office Manager Packages, just click on package that best suits your needs, fill in your contact information and one of our sales representatives will contact you to proceed with the order.

How do I renew my contract?

Simple, a couple of month prior to your contract expiring, your account manager will contact you and set up meeting to discuss your renewal options.

Do you cover 3rd party software support?

Yes, but this service is only included in the ‘Pro Support’ package. However if you would like for this service to managed, please contact your account manager who will be able to add-on this service to your package.
Alternatively contact us expressing your interest and one of our sales representatives will call you back to discuss.

I don’t need all the services included in the Premium and Pro packages, can I add on particular services?

Yes, this can be arranged, please contact us for one of our sales representatives to discuss in further details, or if you already have an existing contract please contact your account manager who will be able to assist.

They have consistently delivered a high level of service meeting and beating all SLA and targets. We have again renewed our contracts. We have a number of office bases and the advice and recommendations given were key to our growth. On a daily basis my employees are very happy with a reliable single point of contact for all our IT issues.

Ms B Cheverton
IT Director - Parcels R Go

Case Studies

Client: Avery Knights Solicitors
Avery Knights are a professional legal firm providing a personal, friendly, competitive and efficient service.

Read More..

Client: City Net
City Net is a privately owned airline company based in the UK operating in regional airports with tailor-made flight units.

Read More..

Who is it for?

If your company is dependent on its IT infrastructure round the clock you do not want to take the risk of downtime. The Fiverivers IT Support Office Manager service has been specifically designed to proactively manage the IT infrastructure of a business 24X7.

With remote monitoring and configurable add-on services it covers all the essential infrastructure of a modern IT network including PCs, servers and routers.

Why do I need it?

Any business that depends on its IT infrastructure for essential business processes needs to consider how it would cope if there was a fault somewhere in the network. How would you identify and fix it to minimise downtime? Have you got the right skills and experience to carry out the job?

The Five rivers IT Support Office Manager service can take care of all this for you. With a dedicated account manager the integral 24X7 remote monitoring enables us to identify and fix many problems before they inconvenience your business. With unlimited support and additional management and audit options it can be designed around your precise support needs saving you time and money.

How much does it cost?

The cost of the package will be dependent on the level of support you require and the numbers of PCs, servers and routers in your infrastructure. Prices start from: