servicedesk@fiveriverssupport.com

IT Support for Servers

The Five Rivers support service for servers provides a reactive, high-quality and cost-effective solution that gives quick access to Microsoft Certified professionals who will help resolve your server and network problems.

The Five Rivers support service for servers delivers a high-quality solution at a low cost and provides:

  • Instant access to our Microsoft certified professionals
  • Help when you need it with no limit to the number of problems you can raise
  • A single point of contact for all your IT issues
  • Installation and support for Active Directory issues
  • Domain troubleshooting support
  • Secure remote access
  • Small Business Server and Microsoft Exchange Installation and Support
  • E-mail Support
Buy Now

From
£55.00 per server

Download IT Support for Servers Datasheet

Testimonials

A quick response when we need one, all of our issues are urgent!!  Ms D Roberts – Move Fast

Technical Specification

Hardware & Network

  • Remote Printer Installation & Incident Diagnosis
  • Remote Fax Installation & Incident Diagnosis
  • Server Hardware Incident Diagnosis*
  • Workgroup Incident Support
  • Remote Scanner Installation & Incident Diagnosis
  • Server Hardware Installation & Configuration*
  • LAN Support - AD/Domain Incident Support
  • WiFi Connectivity Support

Operating System (OS)

  • OS Installation & Configuration
  • Patch Release Upgrade Support
  • Microsoft 2003 Server, including R2
  • Microsoft SBS 2008, inc. Premium edition
  • Remote OS Incident Diagnosis & Resolution
  • Microsoft 2000 Server & Advanced Server
  • Microsoft SBS 2003, inc. Premium edition

Applications

  • Server Application Set-Up & Configuration
  • Firewall Installation & Configuration
  • Workgroup File & Print Sharing
  • Virus & Spyware troubleshooting
  • Microsoft IIS Support
  • User Account and Permissions Set-up
  • Backup Software Installation and Configuration
  • Remote Application Incident Diagnosis & Resolution
  • Security Software Set-up and Configuration
  • Security Support
  • Microsoft Exchange Server - 2000, 2003, 2007
  • Windows SharePoint Support
  • File & Print Sharing

NOTE: * Remote Installations Only. If you require for an engineer to attend additional costs apply

FAQ

Is this service subject to a 12 month minimum contract?
Correct, this service is subject to 12 months minimum, however an initial review will be carried out after 3 months to assess the level of service and if changes are required, your account manager will make the necessary changes to your contract.
Can I add additional Servers throughout the duration of my contract?
Of course, just contact your account manager and the necessary adjustments to your contract will be made, and any further costings will be advised.
How many times can I call the Service Desk per day?
You call as many times as you need! We do not limit the numbers of requests you raise. Our Service Desk is available from the hours of 9-5:30.
Does this service include hardware maintenance?
No, however if through remote diagnostics we identify an issue with your hardware, we can arrange for one of our engineers to visit your site to carry out further diagnostics, at an additional cost.
Will you have access to my Server(s) at all times?
No, we will always consult and request for your permission before accessing your server.
How do I go about contacting your Service Desk?
There are 2 methods in which you can use to contact us to report an issue: Contact us on 0845 838 0655 or Email: Support@fiverivers.net
What if you are unable to resolve my fault remotely?
If we are unable to resolve your fault remotely, we will contact you and advise of the situation and recommend the best way forward. However we are able to provide on-site support at an additional cost.
Can I upgrade my service package to a higher level?
Yes, simply contact your account manager and they will arrange to change your service level as required.
Does this service include monthly reporting?
No, however you can add-on this option if required. Monthly reporting will include:
  • All Incidents raised with the Service Desk for the previous month
  • Number of Incidents which have achieved and breached SLA
  • Incident response and fix times
  • ADHOC single incident reports within 8 hours
  • Availability of servers
  • Server CPU, Memory, Disk statistics
  • Patch status including number of patches applied
  • Number of viruses detected and removed
Im ready to buy this service, how to I proceed?
Simple. Just click on the buy now option below and follow the simple steps.
What is covered under the contract?
Only the specific system that was registered at the contract sign up is covered.
What Operating Systems do you support?
Check out What is Covered? to find a full listing of what we support.
Do you cover 3rd party software support?
No, however if you require this service please contact your account manager to discuss in more detail.
Can I cancel my contract at any point?
If you have signed up for a 12 month contract, then we would require 30 days notice. Please contact your account manager if you are considering terminating your contract. Additional charges may apply.
How do I renew my contract?
Simple, we will send you a reminder a few weeks before it due to expire and if you are happy we everything there is no need to contact us and we will automatically renew it. If you have a question we have not covered, please contact us to enquire.

Incident Support (Server)

  • Instant Access to one of our Microsoft certified engineer.
  • No fee will be charged until we discuss and agree how we can resolve the issue.
  • Price is £89* per incident
Buy Now

*maximum call time 30 mins

We have a number of Windows servers that are currently supported by Fiverivers. They are business critical - me and my staff rely on our systems up and running all the time , all hours, as we work mostly from remote connections. They have pro actively managed and supported us without any issues or fuss. 90% of my staff are non technical and have nothing but praise for Fiverivers.

Bob Uppal
Director - IFS Group

Case Studies

Client: City Net
City Net is a privately owned airline company based in the UK operating in regional airports with tailor-made flight units.

Read More..

Client: Harvey’s Auto Centre
Harvey’s Autocentre is a family run business with over 20 years experience in the motor trade.

Read More..

Who is it for?

A modern IT network is a complex setup with many different software and hardware components. This means that when something does go wrong identifying and fixing the fault can be difficult. Such a support requirement needs a service that gives quick access to experts who can identify and fix the problem wherever it occurs in your network.

Our support service for servers has been specifically designed for organisations that have a small investment in IT and don’t require proactive 24X7 support for their servers and network. For a fixed monthly cost whenever support is required during normal business hours it is available from our manned helpdesk.

Why do I need it?

Although server hardware is now extremely reliable there are many other things that can still go wrong. From operating system corruption through virus attacks to faulty cabling - numerous individual components all with the potential to cause problems.

Now, think of how it would impact your business if one these problems occurred. The implications can be quite far-reaching and costly: from not being able to send out your invoices through to missing an important order via your Web site or e-mail.

Can you afford to take that risk when the cost of this service starts from as little as £55 per server per month?

How much does it cost?

We have made the costs as flexible as possible with prices starting from as little as £55 server per month for an annual contract. You can add extra servers at any time during the contract so that new purchases are immediately covered. You can also upgrade to one of our higher level support solutions at any time during the contract if your needs change.

Secure Payment

One off Server Support

  • Instant Access to one of our Microsoft certified engineer.
  • No fee will be charged until we discuss and agree how we can resolve the issue.

Buy Now *maximum call time 45mins

From
£89.00
per incident

Testimonials

A proactive approach, which gives us a complete peace of mind. P Lofthouse - UAE International

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